Shipping policy
Shipping Policy:
Thank you for choosing The Wheelhouse for your cycling needs. Here's everything you need to know about our shipping policy:
1. **Processing Time**:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Custom bike orders may require additional processing time, and our team will provide you with an estimated timeline upon order confirmation.
2. **Shipping Methods**:
- We offer various shipping options to cater to your needs, including standard and expedited shipping.
- Shipping costs are calculated based on the weight of the package and the destination address.
3. **Delivery Time**:
- Delivery times vary depending on the shipping method selected and your location.
- Standard shipping within Canada typically takes 3-7 business days, while international shipping may take longer.
- Expedited shipping options are available for faster delivery times.
4. **Tracking Information**:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number through our website or the shipping carrier's website.
5. **Shipping Restrictions**:
- Some items may be subject to shipping restrictions or regulations imposed by local authorities.
- We do not ship to P.O. boxes or APO/FPO addresses.
6. **International Shipping**:
- For international orders, please note that additional customs fees, taxes, and duties may apply upon delivery. These fees are the responsibility of the recipient.
- We recommend contacting your local customs office for more information on potential fees and regulations.
7. **Damaged or Lost Shipments**:
- In the rare event that your shipment arrives damaged or is lost in transit, please contact our customer service team immediately.
- We will work with you to resolve the issue and ensure that you receive a replacement or refund as necessary.
8. **Returns**:
- Please refer to our Returns Policy for information on returning items purchased through our website.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
Happy Cycling!
The Wheelhouse Team
Thank you for choosing The Wheelhouse for your cycling needs. Here's everything you need to know about our shipping policy:
1. **Processing Time**:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Custom bike orders may require additional processing time, and our team will provide you with an estimated timeline upon order confirmation.
2. **Shipping Methods**:
- We offer various shipping options to cater to your needs, including standard and expedited shipping.
- Shipping costs are calculated based on the weight of the package and the destination address.
3. **Delivery Time**:
- Delivery times vary depending on the shipping method selected and your location.
- Standard shipping within Canada typically takes 3-7 business days, while international shipping may take longer.
- Expedited shipping options are available for faster delivery times.
4. **Tracking Information**:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number through our website or the shipping carrier's website.
5. **Shipping Restrictions**:
- Some items may be subject to shipping restrictions or regulations imposed by local authorities.
- We do not ship to P.O. boxes or APO/FPO addresses.
6. **International Shipping**:
- For international orders, please note that additional customs fees, taxes, and duties may apply upon delivery. These fees are the responsibility of the recipient.
- We recommend contacting your local customs office for more information on potential fees and regulations.
7. **Damaged or Lost Shipments**:
- In the rare event that your shipment arrives damaged or is lost in transit, please contact our customer service team immediately.
- We will work with you to resolve the issue and ensure that you receive a replacement or refund as necessary.
8. **Returns**:
- Please refer to our Returns Policy for information on returning items purchased through our website.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
Happy Cycling!
The Wheelhouse Team
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